Withdrawal right

1. Carrera gives to his customers the guarantee "your money refunded if not completely satisfied". If you are not satisfied with the goods you received, you can send it back. You will be refunded as prescribed by the current Italian legislation. The law (D.Lgs.n° 185/99) prescribes a time limit to exercise this right of 14 days since you received the goods. Exercising this guarantee is simple, just following the procedure below:

  • The goods must be sent back within 14 days from the date of notification of withdrawal to be exercised within 14 days of receipt of the goods by submitting the online return form, available for all customers at URL https://www.carrerajeans.com/en/returns and for registered customers also in their order history https://www.carrerajeans.com/en/order-history, via mail or express courier to the following address:

  • Carrera S.p.A. con Socio Unico
    Via Enrico Fermi 11
    37064 Povegliano Veronese (VR)


    • except what specified at point 2, shipping costs for returns have to be paid by the customer.
    • the products sent to us after the prescribed time-limit lacking the mentioned requirements cannot be refunded.
    • in the case of extra EU returns, the customer is required to pay a contribution for customs duties equal to the value of the VAT rate (22%) of the products to be returned

The product must be returned:

  • properly packed in its original package, in perfect conditions (not ruined, damaged or dirty) and along with all the eventual accessories and documentation;

  • along with the Transport Document (present in the original package) in such a way to allow Carrera to identify the customer (order number, name, surname and address).

  • without clear signs of use, except those compatible with a test of the product, i.e. The product should not show signs of a prolonged use (over some minutes) exceeding the time necessary to test it; the product should be in a condition such that it can be sold again.

To exercise your withdrawal right you have to choose one of the following options:

  • Substitution of goods.
  • If you want to replace the purchased goods with some other product, Carrera gives you two alternatives.

    1. Sending back the unwanted product to Carrera S.p.A. con Socio Unico agreeing with the customer service on the product to obtain as replacement.

    2. Going to one of the Carrera Stores mentioned at point 4 and replace the unwanted product with another one available in the store. It is important to bring the receipt that was present in the original package.

      1. Warning: the Carrera Store cannot refund money. In case of substitution of the product at the Carrera Store, you must replace with products of the same value of the amount paid, or pay the difference if replacing with products of higher value.
  • Reaccredidation of the money (The refund concerns the price of the product and it will be made within 14 days since Carrera receives the returned goods. The only cost for the customer is the one related with the return of the goods).

The goods, once arrived at our warehouse, will be examined for eventual damages or alterations not due to the transport.

If the customer took advantage of a promotion valid only over a certain threshold (including free shipping), and if the value of the goods that the customer is not returning is below that threshold, the value of the promotion will be deducted from the reimbursed amount.

If the customer took advantage of a promotion whose activation is conditional on the simultaneous purchase of one or more products (examples: "buy one product and the second one you pay half price", "pay 1 get 2", etc.) and returns one of the products that are part of the promotion, the discount obtained and no more applicable will be deducted from the reimbursed amount. Example: the customer purchases two t-shirts each one costing 20€ using the offer "pay 1 get 2", paying the blue one at full price and getting 100% discount on the red one. If the customer returns the blue one, he/she loses the discount on the red one, and he has no right to any reimbursement.

Reimbursement procedure for purchases made with the use of e-wallet credit or shopping card.

  1. If the amount to refund is less than the amount paid by the customer in money, Carrera will refund entirely in money.

  2. If the amount to refund is greater than the amount paid by the customer in money, Carrera will refund in money the amount paid by the customer, and will refund the difference emitting an e-wallet credit (in the case of registered customers) or a discount coupon with a duration of 12 months (in the case of non registered customers) to spend on carrerajeans.com website.
    Example: suppose that in an order of 70 euro the customer used an e-wallet credit (resp. a shopping card) of 50 euro and paid with money the remaining 20 euro. Suppose for example that a refund of 30 euro is due to the customer. Carrera will refund 20 euro in money and will emit an e-wallet credit (resp. a coupon of 10 euro) in favor of the customer.

2. Returning of defective goods

In case of defective goods, please send an e-mail to cservice@carrerajeans.com within 14 days since you received the goods.

Only in case of defective goods, the cost of shipping for the replacement of the product will be paid by Carrera.

3. Hem service

3.1 The charge for hem service is never refundable, whether you return the product to obtain a refund or you request the substitution with another product.

3.2 If you have requested a hem: the product cannot be returned, except in the case described at point 2.


4. List of Carrera Stores where you can replace goods


Crotone (Crotone) - Parco Commerciale I Fiori, Strada Statale 106 km 251 - Tel. 0962 1727000


Carpi (Modena) - Corso Roma, 11 - Tel. 059/6229609

Modena (Modena) - C.C. La Rotonda, Strade delle Morane, 500/16 - Tel. 059/306370

Sassuolo (Modena) - C.C. Panorama, Via Archimede, 9 Unità 20 - Tel. 335 5463593

Parma (Parma) - C.C. Parma Retail, Strada Burla 72 - Tel. 0521/387103

Reggio Emila (Reggio Emilia) - Via Crispi 4/C - Tel. 0522 1073615


Sacile (Pordenone) - c.c. I Salici, Viale Europa, 1 - Tel. 0434/746208


Roma (Roma) - Via Tiburtina, 405 - Tel. 06/43252235

Roma (Roma) - Via Tuscolana, 1344 - Tel. 06/71588451


Rezzato (Brescia) - Via Brescia, 36/38 - Tel. 030/2591878

Cantù (Como) - c.c. Mirabello, Via Lombardia,68 - Tel. 031 4061120

Curtatone (Mantova) - C.C. Quattroventi, Strada Provinciale ex Strada Statale, 10 - Tel. 0376/348361

Cinisello Balsamo (Milano) - C.C. La Fontana, Via De Amicis, 2 - Tel. 02/6126159

Milano (Milano) - Corso Buenos Aires, 12 - Tel. 02/29409471

Milano (Milano) - Corso San Gottardo, 15 - Tel. 02/58104679

Brugherio (Monza e della Brianza) - c.c. Bennet, Viale Lombardia, 264 - Tel. 039 2272434

Villasanta (Monza e della Brianza) - Il Gigante, Via Vecellio, 1 - Tel. 0392/277563


Campobasso (Campobasso) - c.c. Monforte, Contrada delle Api - Tel. 0874 1951699


Collegno (Torino) - Via Torino, 168 - Tel. 011/4037727

Rivarolo (Torino) - C.C. Urban Center, Corso Indipendenza, 74 - Tel. 0124/425417


Capo d'Orlando (Messina) - Via Lo Sardo, 1 - Tel. 0941 1830355

Carini (Palermo) - c.c. Poseidon, Contrada Ciachea - Tel. 091 8690493

Trapani (Trapani) - Via G.B. Fardella, 165/167 - Tel. 0923 1787090


Grosseto (Grosseto) - C.C. Aurelia Antica, Via Aurelia Antica, 42 - Tel. 0564 1724060

Portoferraio (Livorno) - Via Zambelli, 3/G - Tel. 0565 1900697


Riva del Garda (Trento) - Via Diaz, 7 - Tel. 0464/567694

Trento (Trento) - Via del Suffragio, 43/45 - Tel. 0461 1417153


Caldiero (Verona) - Via S. Pietro, 1 - Tel. 045/6150780

Legnago (Verona) - Via L. Lama, 3 - Tel. 0442/642258

San Bonifacio (Verona) - Via Villanova, 74 - Tel. 045/6104798

San Giovanni Lupatoto (Verona) - Via F.Garofoli, 207 - Tel. 045 8221081

Sant'Ambrogio di Valpolicella (Verona) - Via Alcide de Gasperi, 16 - Tel. 045/7235995

Stallavena (Verona) - Via Prealpi, 26 - Tel. 045/907095

Verona (Verona) - Via Roma, 29 - Tel. 045/4575693

Villafranca (Verona) - Viale del Lavoro, 1/B - Tel. 045/6305578

Altavilla Vicentina (Vicenza) - Via Tavernelle, 19 - Tel. 0444/370740