1. Carrera gives to his customers the guarantee "your money refunded if not completely satisfied". If you are not satisfied with the goods you received, you can send it back. You will be refunded as prescribed by the current Italian legislation. The law (D.Lgs.n° 185/99) prescribes a time limit to exercise this right of 14 days since you received the goods. Exercising this guarantee is simple, just following the procedure below:
The product must be returned:
To exercise your withdrawal right you have to choose one of the following options:
If you want to replace the purchased goods with some other product, Carrera gives you two alternatives.
The goods, once arrived at our warehouse, will be examined for eventual damages or alterations not due to the transport.
If the customer took advantage of a promotion valid only over a certain threshold (including free shipping), and if the value of the goods that the customer is not returning is below that threshold, the value of the promotion will be deducted from the reimbursed amount.
If the customer took advantage of a promotion whose activation is conditional on the simultaneous purchase of one or more products (examples: "buy one product and the second one you pay half price", "pay 1 get 2", etc.) and returns one of the products that are part of the promotion, the discount obtained and no more applicable will be deducted from the reimbursed amount. Example: the customer purchases two t-shirts each one costing 20€ using the offer "pay 1 get 2", paying the blue one at full price and getting 100% discount on the red one. If the customer returns the blue one, he/she loses the discount on the red one, and he has no right to any reimbursement.
Reimbursement procedure for purchases made with the use of e-wallet credit or shopping card.
2. Returning of defective goods
In case of defective goods, please send an e-mail to cservice@carrerajeans.com within 14 days since you received the goods.
Only in case of defective goods, the cost of shipping for the replacement of the product will be paid by Carrera.
3. Hem service
3.1 The charge for hem service is never refundable, whether you return the product to obtain a refund or you request the substitution with another product.
3.2 If you have requested a hem: the product cannot be returned, except in the case described at point 2.
4. List of Carrera Stores where you can replace goods
CALABRIA
Crotone (Crotone) - Parco Commerciale I Fiori, Strada Statale 106 km 251 - Tel. 0962 1727000
EMILIA ROMAGNA
Carpi (Modena) - Corso Roma, 11 - Tel. 059/6229609
Modena (Modena) - C.C. La Rotonda, Strade delle Morane, 500/16 - Tel. 059/306370
Sassuolo (Modena) - C.C. Panorama, Via Archimede, 9 Unità 20 - Tel. 335 5463593
Parma (Parma) - C.C. Parma Retail, Strada Burla 72 - Tel. 0521/387103
Reggio Emila (Reggio Emilia) - C.C. L'Ariosto, V.le Rodolfo Morandi, 16 - Tel. 0522 1073615
LAZIO
Roma (Roma) - Via Tiburtina, 405 - Tel. 06/43252235
Roma (Roma) - Via Tuscolana, 1344 - Tel. 06/71588451
LOMBARDIA
Rezzato (Brescia) - Via Brescia, 36/38 - Tel. 030/2591878
Cantù (Como) - C.C. Mirabello, Via Lombardia,68 - Tel. 031 4061120
Curtatone (Mantova) - C.C. Quattroventi, Strada Provinciale ex Strada Statale, 10 - Tel. 0376/348361
Cinisello Balsamo (Milano) - C.C. La Fontana, Via De Amicis, 2 - Tel. 02/6126159
Milano (Milano) - Corso Buenos Aires, 12 - Tel. 02/29409471
Milano (Milano) - Corso San Gottardo, 15 - Tel. 02/58104679
Brugherio (Monza e della Brianza) - C.C. Bennet, Viale Lombardia, 264 - Tel. 039 2272434
Villasanta (Monza e della Brianza) - Il Gigante, Via Vecellio, 1 - Tel. 0392/277563
MOLISE
Campobasso (Campobasso) - C.C. Monforte, Contrada delle Api - Tel. 0874 1951699
PIEMONTE
Collegno (Torino) - Via Torino, 168 - Tel. 011/4037727
Rivarolo (Torino) - C.C. Urban Center, Corso Indipendenza, 74 - Tel. 0124/425417
SICILIA
Carini (Palermo) - C.C. Poseidon, Contrada Ciachea - Tel. 091 8690493
Trapani (Trapani) - Via G.B. Fardella, 165/167 - Tel. 0923 1787090
TOSCANA
Grosseto (Grosseto) - C.C. Aurelia Antica, Via Aurelia Antica, 42 - Tel. 0564 1724060
Portoferraio (Livorno) - Via Zambelli, 3/G - Tel. 0565 1900697
TRENTINO ALTO ADIGE
Riva del Garda (Trento) - Via Diaz, 7 - Tel. 0464/567694
Trento (Trento) - Via del Suffragio, 43/45 - Tel. 0461 1417153
VENETO
Caldiero (Verona) - Via S. Pietro, 1 - Tel. 045/6150780
Legnago (Verona) - Via L. Lama, 3 - Tel. 0442/642258
San Bonifacio (Verona) - Via Villanova, 74 - Tel. 045/6104798
San Giovanni Lupatoto (Verona) - Via F.Garofoli, 207 - Tel. 045 8221081
Stallavena (Verona) - Via Prealpi, 26 - Tel. 045/907095
Verona (Verona) - Via Roma, 29 - Tel. 045/4575693
Villafranca (Verona) - Viale del Lavoro, 1/B - Tel. 045/6305578
Altavilla Vicentina (Vicenza) - Via Tavernelle, 19 - Tel. 0444/370740